Popular topics: Community Guidelines, Cookie Policy

Password reset issues

If you're having issues resetting your password, whereby you enter your email address, click submit and you don't receive the password reset email, or you click on the link to reset your password from the password reset email and nothing happens, please try the following;

  1. Please make sure you are using the correct email address.
  2. Try to clear your browsers cache, refresh the page and click on the link again.
  3. Make sure that you have cookies enabled, these are needed to make the site run smoothly. Please view our cookie policy for more information.
  4. Check to see if any plugins you are using could be affecting the site, try disabling certain plugins and then try clicking on the link again.
  5. If you use a VPN, check the VPN's settings are not interfering with the site, try to change the settings and click on the link again.
  6. Try to use a different browser or device if possible to see if this makes a difference.

If you're still having issues please get in touch with us. When getting in touch, if you can provide as much information as possible as well as screenshots of any error message you receive, this will assist us in the investigation.

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