If you ever have any issues with your account and are not able to find a solution from the articles in our support portal knowledge base, then you can reach out to support.

When getting in touch with us please make sure to include as much information as possible in your request so we can assist straight away.

For example, if you're having issues with a video not playing, please send us a link to the video, say what browser you're using, let us know if other videos play, does the video play on another browser, have you cleared the cache, and are cookies allowed. The more information we get from you the quicker we'll be able to help!