If you're having issues with videos not playing, either at all or properly, there are a number of things you can try;
- Try to clear your browsers cache, refresh the page and try to watch the video again.
- Check to see if any plugins you are using could be affecting the site, try disabling certain plugins and try to watch the video again.
- If you use a VPN, check the VPN's settings are not interfering with the site, try to change the settings and watch the video again.
- If you have an ad blocker installed, please check if this is interfering with the site.
- If you can, try to watch the video on a different browser or device to see if that makes any difference.
If you're still having issues please get in touch with us. When getting in touch, if you can provide as much information as possible as well as provide screenshots of any error message you see that will assist us in the investigation.